At our webshop we strive to make your experience as carefree and enjoyable as possible. We understand that it may sometimes be necessary to return an item, which is why we have created a flexible returns policy to meet your needs.
If you have a problem with a purchased item within 5 days of purchase, we will accept returns based on photo evidence. Simply follow these steps:
Please contact our customer service team at [contact details] within 5 days of receiving the item and report the problem.
Take clear photos of the item in question, where the problem is clearly visible.
Send the photos to our email address [email address] stating your order number and a brief description of the problem.
Our dedicated team will carefully review the photos and, if the problem is clearly visible, provide an appropriate solution. This may include a replacement, refund or other arrangement depending on the nature of the problem and your preference.
Please note that the item must be returned in its original condition and packaging, and return shipping costs may be at your own expense unless otherwise agreed.
Our goal is to ensure that you are satisfied with your purchase, and we are ready to assist you with any concerns you may have. Thank you for choosing our plant shop, where customer satisfaction and the quality of our products come first.